Privacy Policy

Riverside Landing Dental (“we,” “us,” or “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains what personal information we collect, how we use and safeguard it, and the choices you have. We handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

We may collect the following information when you contact us, book an appointment, or visit our website:

• Contact details such as your name, phone number, and email address.
• Appointment and enquiry details you provide through our forms or chat.
• Health and insurance information you share with us for the purpose of providing dental care and billing.
• Technical information such as your browser type, device, and pages visited, collected automatically through standard web technologies.

We use your personal information to:

• Respond to your enquiries and schedule or confirm appointments.
• Provide dental care and process direct insurance billing.
• Contact you about your care, reminders, or our services.
• Improve our website and understand how visitors use it.
• Meet our legal, regulatory, and professional obligations.

When you submit our contact form or use our online booking, the information you provide is transmitted to our practice management and lead-management providers so our team can follow up with you. We only collect the information needed to respond to your request and provide care. Please do not submit detailed medical history through the website — sensitive clinical information is best shared securely in our office.

Our website may use cookies and similar technologies to keep the site functioning properly and to understand aggregate usage. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site.

We use trusted third-party services to operate our website and communicate with patients, including our online booking system, contact form and chat provider, and mapping services. These providers process information only as needed to deliver their service and are expected to protect it. We do not sell your personal information.

We use reasonable administrative, physical, and technical safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. While no method of transmission over the internet is completely secure, we take steps to protect the information you share with us.

We do not sell or rent your personal information. We may share it only with your consent, with service providers acting on our behalf, with insurers for billing you have authorized, or where required or permitted by law.

We retain personal and dental health information for as long as necessary to provide care and to comply with the record-keeping requirements of the Alberta Dental Association and applicable law, after which it is securely destroyed.

Subject to legal limits, you have the right to access the personal information we hold about you, to request corrections, and to withdraw consent to certain uses. To make a request, please contact us using the details below.

We provide dental care to patients of all ages, including children. When we collect a child’s information, we do so with the consent of a parent or legal guardian and use it only to provide care.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.